Here is the Shipping Policy content for Nutrigenix:

Shipping Policy — Nutrigenix

Effective Date: March 17, 2026 Last Updated: March 17, 2026

1. Overview

At Nutrigenix, we are committed to delivering your research-grade peptides and bioregulators safely, securely, and in a timely manner. Please read our Shipping Policy carefully before placing your order.

2. Order Processing Time

• All orders are processed within 2–5 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an email confirmation once your order has been dispatched
• During peak seasons or promotional periods, processing times may be slightly longer

3. Shipping Methods & Delivery Times

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on location, carrier delays, or customs processing.

4. Shipping Rates

• Shipping rates are calculated at checkout based on order weight, dimensions, and destination
• Free standard shipping may be available on orders over a specified amount
• Express and overnight shipping options are available at additional cost
• International shipping rates vary by country and will be displayed at checkout

5. Packaging & Handling

All Nutrigenix products are packaged with the utmost care to ensure:

• Integrity of peptide vials and capsules during transit
• Temperature-sensitive products are packed with appropriate insulation materials
• Discreet packaging — all orders are shipped in plain, unmarked boxes for your privacy
• Tamper-evident seals on all product vials and capsules

6. Shipment Tracking

• A tracking number will be emailed to you once your order has been shipped
• You can track your order directly through our website or the carrier’s tracking portal
• Please allow up to 24–48 hours for tracking information to be updated after dispatch

7. International Shipping

We ship to select international destinations. Please note:

• Customs & Import Duties: International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the sole responsibility of the buyer.
• Customs Clearance: Nutrigenix is not responsible for delays caused by customs inspections or clearance procedures.
• Restricted Countries: We do not ship to countries where the import of research peptides and bioregulators is prohibited by law. It is the buyer’s responsibility to verify local regulations before placing an order.
• Documentation: We provide accurate customs documentation for all international shipments. We do not falsify customs declarations.

8. Shipping Restrictions

We are unable to ship to:

• PO Boxes or military addresses (APO/FPO) for certain products
• Countries with import restrictions on research compounds
• Any address where delivery cannot be confirmed

9. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window:

• First, check your tracking information for updates
• Contact your local post office or courier with the tracking number
• If the issue remains unresolved, contact us at contact@nutrigenix.com
• We will investigate and work with the carrier to resolve the issue

Nutrigenix is not responsible for delays caused by:

• Natural disasters or weather conditions
• Carrier disruptions
• Incorrect shipping addresses provided by the customer
• Customs holds or inspections

10. Damaged Shipments

If your order arrives damaged:

• Document the damage with photographs immediately upon receipt
• Contact us within 48 hours of delivery at contact@nutrigenix.com
• Include your order number and photos of the damaged packaging and product
• We will arrange a replacement or refund at our discretion

We are unable to process damage claims reported after 48 hours of delivery.

11. Incorrect Address

• Please ensure your shipping address is accurate before placing your order
• Nutrigenix is not responsible for orders shipped to incorrect addresses provided by the customer
• If you notice an error after placing your order, contact us immediately at contact@nutrigenix.com
• Address changes can only be accommodated before the order is dispatched

12. Undeliverable Packages

If a package is returned to us due to:

• Incorrect or incomplete address
• Failed delivery attempts
• Refusal of delivery

We will contact you to arrange re-shipment at your expense. If re-shipment is not requested within 14 days, the order may be cancelled and a partial refund issued, excluding shipping costs.

13. Cold Chain & Temperature-Sensitive Products

Certain peptides and bioregulators require cold chain handling:

• Such products are shipped with dry ice or gel packs as appropriate
• We recommend being available to receive these shipments promptly
• Nutrigenix is not responsible for product degradation due to delays beyond our control once the package leaves our facility

14. Research Use Only Notice

All products shipped by Nutrigenix are strictly for Research Use Only (RUO). They are not for human or animal consumption. By placing an order, you confirm compliance with all applicable laws regarding the receipt and use of research compounds in your jurisdiction.

15. Contact Us

For any shipping-related inquiries, please contact us:

Nutrigenix
Email: contact@nutrigenix.com
Website: www.nutrigenix.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM